SHIPPING INFO

Custom Printed Products:

Method

Cost

In-Transit Time**

Priority Care Shipping $9.99 USD 5 – 14 Business Days**
FREE Priority Care Shipping (Orders Over $100.00 USD) FREE*** 5 – 14 Business Days**

Outdoor Gear and Equipment:

Method

Cost

In-Transit Time**

Priority Care Shipping $9.99 USD 5 – 14 Business Days**
FREE Priority Care Shipping (Orders Over $100.00 USD) FREE*** 5 – 14 Business Days**

** In-Transit Time – Does not include standard processing time of 7 – 10 business days. Business days do not include Saturdays, Sundays, or US Holidays.

*** Free Shipping Promotion – Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion

Orders that have not arrived within 60 business days of order processing are eligible for refunds or free reshipment.

When will you receive tracking information on your order?

Tracking numbers will be made available within the specified time frames: 7-10 business days after order processing and will be automatically sent to you via the email and Facebook inbox provided in your order.

Why isn’t the tracking data showing on your tracking number?

For U.S. orders tracking numbers may take up to 7 days after an order has been processed for tracking data to show.

For international orders tracking numbers may take up to 10 days after an order has been processed for tracking data to show.

If it has been more than 7 days on a U.S. order or more than 10 days on an international order and your tracking data is still not showing, please get in contact with the Triple Roar Support Team : [email protected]

Package Returned To Sender – Wrong Address

Orders that will be tagged as returned to sender due to the wrong address will be destroyed by the courier or charge Triple Roar for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, Triple Roar will only shoulder 50% of the total amount of the product cost as a refund credit back to your account.

Package Returned To Sender – Custom Fees Not Paid

Orders that will be tagged as returned to sender due to custom fees not paid, Triple Roar will only shoulder 50% of the total amount as a refund credit back to your account.

Do you refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team ([email protected]) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

I received a damaged item. What do I do?

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team ([email protected]) along with a description of the damaged item and your Order Number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.